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Virtual Concierge MD — SMS Privacy Statement

Effective January 21, 2024

This Privacy Statement (“Statement”) governs the collection and treatment of Personal Information by Virtual Concierge MD (VCMD) in connection with your use of our SMS Service. The SMS Service is provided via a third-party service provider and enables VCMD to contact you through SMS text messages containing appointment reminders, updates, announcements, or general messaging. This Statement is incorporated into our Privacy Policy, and all capitalized terms shall have the same meaning defined in the Privacy Policy unless otherwise stated.

By using the SMS Service, you acknowledge that you have read and understood this Statement and the Privacy Policy. VCMD reserves the right to modify or change this Statement at any time, with or without notice. The date of the last update will be posted at the top of the Statement, along with a summary of any material changes, and will become effective upon posting. Your continued use of the SMS Service after such changes constitutes acceptance.

For this Statement, “Personal Information” includes the information collected from you for the SMS Service, such as your name and mobile phone number.

What Personal Information is Collected?

Along with our third-party service provider, we collect your name and mobile phone number to provide the SMS Service.

How is Your Personal Information Used?

We and our third-party service provider use your Personal Information to a) provide the SMS Service, b) enhance the SMS Service, c) contact you with announcements or messages, and/or d) conduct research.

How is Your Personal Information Disclosed?

We will share your Personal Information with our third-party service provider to facilitate the SMS Service. We will not sell your mobile data to any third party, and we will only share your Personal Information with third parties who explicitly require it for the SMS Service. Your Personal Information may be used or disclosed in the following ways:

  • With your consent
  • To enforce our SMS Terms of Service
  • To third-party service providers for processing on our behalf, subject to agreements that oblige them to process information only as directed by VCMD
  • With affiliated entities, including parents, subsidiaries, or other affiliates
  • In response to a legally presented subpoena or court order, or to establish our legal rights or defend against legal claims
  • When necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud or illegal activities, threats to physical safety, or as required by law

Aggregated or de-identified information may be shared with third parties without your notice.

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